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Find everything you need to know about SOMNY’s handcrafted Khurja ceramics, from product care to shipping and customization. We’re here to make your shopping experience easy and transparent.

Frequently Asked Questions (FAQ)

1. Where is SOMNY based?

SOMNY is based in Khurja, Uttar Pradesh (India), widely known as the Ceramic City of India. We specialize in handcrafted ceramic crockery designed for modern homes.


2. Are your ceramic products microwave and dishwasher safe?

Yes, all SOMNY products are microwave-safe and dishwasher-friendly, making them perfect for everyday use without compromising on style or durability.


3. Do you use lead-free materials?

Absolutely. We only use lead-free, food-safe glazes, ensuring that our ceramic products are safe for your family.


4. Do you offer customization or bulk orders?

Yes, SOMNY offers customized designs and bulk order options for cafés, restaurants, and gifting purposes. Contact us at info@somny.in for more details.


5. What is your shipping policy?

We deliver across India with standard shipping times of 5–7 business days. Shipping costs and timelines are calculated at checkout based on your location.


6. What is your return policy?

We accept returns for damaged or defective products within 7 days of delivery. Please share product photos with your order details at info@somny.in for a quick resolution.


7. Do you ship internationally?

Currently, SOMNY ships only within India. International shipping will be introduced soon—stay tuned for updates on our website and social channels.


8. How can I contact SOMNY for queries?

You can reach us at info@somny.in or through the Contact Us page on our website. Our support team will respond within 24 hours.